Privacy Policy

Who we are

Our website address is: https://knownmpls.com

Last Updated December 10, 2025

What personal data we collect and why we collect it

Known MPLS

Known MPLS (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website and when you submit information through our online forms.

By using our website, you consent to the practices described in this policy.

Information We Collect

We collect information that you voluntarily provide when interacting with our website or submitting forms through Gravity Forms. This may include:

  • Name
  • Email address
  • Phone number
  • Message content or inquiry details
  • File uploads
  • Any additional information you choose to submit

We also automatically collect certain technical information, including:

  • IP address
  • Browser type and device information
  • Pages visited and usage patterns
  • Cookies and similar tracking technologies

We use analytical and performance-related cookies, as well as cookies set by WordPress, Gravity Forms, and our analytics tools.

How We Use Your Information

We may use the information collected for the following purposes:

  • Responding to inquiries and communicating with you
  • Sending marketing emails, newsletters, or updates
  • Following up on leads or service requests
  • Improving website performance and user experience
  • Internal analytics and reporting

We do not sell or distribute your personal information to third parties.

Third-Party Services

We use several third-party tools and services that may collect or process data on our behalf. These include:

  • Google Analytics and Google Tag Manager (website usage tracking)
  • YouTube (embedded videos)
  • Our hosting provider (server hosting and infrastructure)

These third parties may use cookies or tracking technologies to gather information in accordance with their own privacy policies.

Cookies

Our website uses cookies to:

  • Improve functionality and performance
  • Analyze website traffic and usage
  • Support analytics and advertising tools
  • Enhance user experience

You can control or disable cookies through your browser settings, though doing so may affect website functionality.

Data Retention

We retain submitted form data indefinitely unless you request otherwise.
You may request deletion of your personal information at any time.

Data Security

We implement reasonable security measures to protect your personal information, including:

  • SSL/HTTPS encryption
  • Secure hosting environment

Although we strive to safeguard your data, no method of transmission or storage is completely secure.

Your Rights and Choices

You have the right to:

  • Request access to the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your information
  • Opt out of marketing communications at any time (instructions included in email footers or by contacting us directly)

Embedded Content

Our site may include embedded YouTube videos. Embedded content from external websites may behave as if you visited those sites directly and may collect usage data or set cookies according to their own policies.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect the most recent changes.